The FTD® Joyful Inspirations™ Bouquet

The ordering and the delivery was excellent the arrangement shows different flowers then pictured and different vase and I suspected that the arrangement was a bit bigger. Overall it was great service and flowers look great.

My mother absolutely loved her birthday flowers! I ordered them in the morning and she was able to get them the same day! I will say there was a small problem, when they’re delivering the flowers the person is not allowed to go past any gates. My home has a small gate before the front door and so there was no way of them being able to knock on the door. I missed their call by seconds and I called back immediately and it went straight to voicemail, I tried to keep calling at least 10 times and nothing. So I left a voicemail, a few hours later a man called me (don’t remember his name) and told me they were unable to deliver the flowers because of the gate thing and I explained that I didn’t know the policy, but nonetheless I called back immediately to try to find a solution (since I live away from home I would have to call My dad to open the door.) He was very apathetic, kind of like oh well they’ll be delivered tomorrow, I was trying to ask if there was other options or anything else I could do, maybe my brother could pick them up but he was just like, well we are closing soon so they’ll just be delivered tomorrow. I was a bit frustrated because I missed the call by a few seconds, called back immediately and multiple times and nothing just for them to call a few hours later to tell me there was nothing they could do. I understand their policies, but that call just left me so upset and defeated, he was so unwilling to help and I wanted my mom to get her flowers on her birthday but I accepted that they would be a day late. Until a few minutes later this absolute angel of a lady called me and said she would drop my mothers flowers on her way home. I called my dad and she got her flowers within ten minutes of her calling. So overall I’m very pleased with the experience. My mom got her flowers and felt loved. So grateful that the lady was able to turn my sour experience into a wonderful one!

I was not happy with my Nichols experience first they wouldn't deliver on Valentine's day. So i requested they deliver the flowers to my wife at her work on Feb. 13th. That didn't happen either, the flowers were delivered to her school after she left work. They didn't let me see the arrangement I bought so I don't know what my wife was getting. I won't be buying from Nichols anymore.